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  2. Common Questions and Requests

Common Questions and Requests

FAQs

  • Industry Standards and Best Practices
  • What Does Locking a Filter Do?
  • Understanding Realtime Agent Status - Agent Group Membership Vs Present in Agent Group Vs Queue Membership
  • Presented Vs Answered Conversations
  • Get All Agent Activity, filtered down by Skills or Membership in Queues and Groups
  • How is the call abandoned if it rang to an agent?
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