Reference Guides
Platform-specific guides
Guides and Tips for Genesys Cloud users
- Reporting Using the Sessions Data Set
- Custom Detail Dimensions: Participant Data
- Which Brightmetrics Report Template Should I Use?
- What do the Genesys Cloud Disconnect Reasons and Outcomes mean?
- Understanding Voicemail Reporting for Genesys
- How to Search By Conversation ID
Guides and Tips for Mitel users
- Updating the Brightmetrics Agent
- Brightmetrics Enterprise Module for MiVC
- Understanding MiCC Spectrums
- MiCC: Understanding Status and Sub Status
- What do the MiCC Queue Exit Reasons Mean?
- MiCC: Which Report Template Should I use?