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Reference Guides

Platform-specific guides

Guides and Tips for Genesys Cloud users

  • Reporting Using the Sessions Data Set
  • Custom Detail Dimensions: Participant Data
  • Which Brightmetrics Report Template Should I Use?
  • What do the Genesys Cloud Disconnect Reasons and Outcomes mean? 
  • Understanding Voicemail Reporting for Genesys
  • How to Search By Conversation ID
See all 7 articles

Guides and Tips for Mitel users

  • Updating the Brightmetrics Agent
  • Brightmetrics Enterprise Module for MiVC
  • Understanding MiCC Spectrums
  • MiCC: Understanding Status and Sub Status
  • What do the MiCC Queue Exit Reasons Mean? 
  • MiCC: Which Report Template Should I use?
See all 44 articles

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