Updating the Brightmetrics Agent

 

We periodically update the Brightmetrics agent with bug fixes and performance improvements, so it is important to stay up to date.  
 
The Brightmetrics agent service normally updates itself automatically.  If automatic updates have been disabled intentionally, for example by disabling the BrightmetricsUpdater service, you can install the latest version from the link below.  
*NOTE: Please check your version prior to updating.  If your agent is v2, you'll need to uninstall it before updating to v3.
 

Current Agent Build:  v3.3.8097.43003

 

Checking your agent version

To see which version of the agent you're on:

  1. Click on the Administrator Tools page
  2. Click on the Agent tab
  3. See the Agent Version for all agents 

 

agent_build.jpg

 

Updating your agent to the latest version

Click the link below and follow instructions on the page: 

 
If you would like the agent to stay up to date automatically:
 
  • Ensure the BrightmetricsUpdater service is installed, enabled, and running
  • Make sure the updater and the agent have full connectivity to Brightmetrics servers (see our article here for what internet access does the agent need)
  • Ensure no content filter is blocking downloads of the update installer
  • Ensure anti-virus software is not preventing the BrightmetricsUpdater service from launching the update installer

 

If you have any questions, please contact support at support@brightmetrics.com. 
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