Enabling Detail Reporting in MiCC

In order for detail data to be capture in the SQL database and visible in Brightmetrics on your cradle to grave reports, MiCC has to be configured to turn on Conversation Detail Reporting and Workflow Child Step Reporting.

 

Step 1: Conversation Detail Reporting

Perform the following steps for each media server in YourSite Explorer:

  1. Navigate to Media Servers
  2. Click on the Media Server
  3. Check the box for Conversation Detail Reporting
  4. Click the Save button
  5. Repeat for all additional media servers

mceclip1.png

 

Step 2: Workflow Child Reporting

Perform the following steps to enable Child Reporting workflow step reporting for each in-queue workflow:

  1. Navigate to Queues
  2. Select a Queue
  3. Click Inqueue Workflow
  4. Click the top level Queue container
  5. Check the box for Child Reporting Enabled in the side panel
  6. Click Save
  7. Repeat for all Queues 
mceclip0.png

 

 

Questions or feedback? Please email us at support@brightmetrics.com.

 

 

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