Audible Alerts on Real Time Dashboards

Required Subscription Add-On: Real Time Dashboard Module

Required Permissions Level: Report & Dashboard Creator

We know most of the time when your team is busy approaching your configured alerts, the chances are likely you might miss the visual changes to your dashboards that indicate your warnings. This is why we've enhanced our alerts to now include available audio alerts that trigger based on your configuration. This will allow you and the team to more proactively manage and deploy resources and distribute workload ahead of exceeding your service levels. Check out the steps below to see how you configure these within your dashboards!

Step 1:  In your Dashboards, navigate to the Dashboard tab that contains the chart you want to set the threshold on.
Step 2:  Click the 3 dots on the Real Time Chart and select Chart Options
Step 3:  In Chart Options, click on the Alerts button on the bottom of the chart options screen (this will only be illuminated and available on Text chart types):
Step 4 Click Add Alert.
Step 5Set up your alert as desired, and check the button for enabling Audio Notification.  You can choose the specific tone you would like to play. You can hear the tones by clicking the play button next to the drop-down. You can also choose if you'd like the audio tone to play once, or if you'd like it to repeat. 
Note: Setting an Audio Notification will also trigger a visual indicator for which chart and value the audible alert is emanating from.
Be sure to apply the changes, and to save the Dashboard once your changes are complete. 
Questions or feedback? Please email us at
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