See Insights on Reports and Dashboards by Time Intervals

Required Subscription: Core Subscription

Required Permission Level: Reports & Dashboards Creator

Brightmetrics makes it simple to see your interaction data in a way that makes the most sense for you while also providing a variety of other unique perspectives; this can deliver valuable insights into your operations. Whether you’re viewing the data in a Summary Report or in the charts on a Dashboard tab, a quick way to elicit these insights is by aggregating the data into summaries based on various time intervals or filtering your data by various “Call Date_Grp…” dimensions.

Whether you’re looking at data from your groups, agents/parties, etc you can apply the following time intervals to your filters or breakout by grouping your data accordingly.

 

Example: Say you want to limit your report/dashboard to certain hours of the day: Standard business hours -  8am-5pm. You can do this by filtering on the “Call Date_Grp - Hour” dimension field. In addition, you could add that same field to your report/dashboard to show interactions grouped by the hour of the day.

 
Brightmetrics affords the following time interval dimension fields in summarizing data sets:
  •  Intra-daily:
    • 15 Minute Interval Date_Grp- Interval”
    • Half Hour Date_Grp- Half Hour”
    • Hourly Call Date_Grp- Hour”
  • Daily/Specific Days:
    • By Actual Date (formatted in yyyy-mm-dd weekday) - Call Date_Grp- Full Date”
    • By Day of Week (ie all Mondays in a defined date range) Call Date_Grp- Weekday”
    • By Day of Month (ie every first of the Month) Call Date_Grp- Day of Month”
  • Weekly
    • By week (formatted in the actual calendar days ranging from Sun through Sat, ie 2017.12.31 - 2018.01.06) - "Call Date_Grp- Week”
  • Monthly
    • By Month (calendar month) Call Date_Grp- Month”
Below are the quick steps to see how you can make use of the Call Date_Grp dimensions on On-Demand Reports:
 
  1. Navigate to Reports > Any Report Template, Choose Edit and open up the Fields and Layouts section to reveal all available Dimensions, Values, Columns, and Rows
  2. Click the down arrow to the left of "Date Group" to expand the enclosed options 
  3. Add the available dimensions to your filters as desired, by clicking on the 3 dots menu to the right of the Dimension and choosing "Add Filter."
  4. (And/Or)
  5. Add the available dimension to your rows/columns as desired, by dragging the desired available dimensions into the Rows/Columns box.
 Insights1.png
Insights2.png
 
 
You can also configure the dimension to change the way you visualize the data on your dashboard charts! The below example shows how we've used the Call Date_Grp dimension as our Category to surface what the Interaction Offered was over the last 30 days, for each day of the week:
Interval3.png
  
We hope this helps save time for you and your team and quickly surface critical insights from your reports and dashboard charts.
  
Questions or feedback? Please email us at support@brightmetrics.com.
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