Adding Additional Data Sources

Required Permissions Level: Company Administrator

Setting up additional instances of an existing data source can be done by following the steps listed in this article; there are a few things to be aware of before doing so, however...

Things to know

  1. There is a charge associated with an additional data source; as with your initial data source, the cost is dependent on the number of ShoreTel extensions for Core, the number of agent licenses for ECC, or the number of dashboards for Real Time.
  2. An additional billing record must be set up by Brightmetrics before you'll be able to add the new data source. If you have not already done so, please reach out to support@brightmetrics.com for assistance with adding the additional billing record and with any questions on the costs associated with the data source.

Adding the Data Source

With the billing record now added, you can add the additional data source.
(See steps listed below)

  1. Click on Data Sources in the Sidebar Menu
  2. Select the Data Source you’d like to add
  3. In the popup, enter setup information
  4. Click on ‘Install a new agent.’
  5. Enter a name for the Agent (cannot be the same name as an existing agent)
  6. Click Create; this will bring you to a page containing instructions to install the agent.
  7. Be sure to keep the agent credentials listed on this page as you’ll need them during the installation process. (See screenshot below)

Once the agent installation is complete, it will begin contacting the server to gather data for the new data source.

Adding the Data Source

With the billing record now added, you can add the additional data source.
(See steps listed below) 

  1. Log into your VAR account – not the customer account – and click on VAR Customers in the Sidebar Menu
  2. At the bottom, where your customer accounts are listed, click on Add Data Source to the far right of the customer name
  3. In the popup, enter setup information
  4. Click on ‘Install a new agent.’
  5. Enter a name for the Agent (cannot be the same name as an existing agent)
  6. Click Create; this will bring you to a page containing instructions to install the agent.
  7. Be sure to keep the agent credentials listed on this page as you’ll need them during the installation process. (See screenshot below)

Once the agent installation is complete, it will begin contacting the server to gather data for the new data source.


 
If you have any questions regarding Brightmetrics' Mitel (ShoreTel) Reporting and Data Analytics Services, please email us at support@brightmetrics.com.
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