As of Sep 2017, ShoreTel has been acquired by Mitel; the product titles and images used in this article may not accurately reflect the official product titles post-acquisition. This includes subjects contained in the imagery of Brightmetrics' user interface.
When you start building out Real Time dashboard charts you may, at first, wonder, “Where do I even start?” Data Source and Instances - This is where it all starts for all of your charts. In this article, we will break down the Real Time data source instances around your Core (PBX) Dashboard Charts and explain how they can be used. (See screenshots and steps listed below)
LET'S START BUILDING!
Note: To create a Real Time chart you will first need to ensure that you have the Real Time module on your account. If you do, you are all set to start building. If you do not, you will want to reach out to your VAR to have them add a trial for you or if you are a direct customer you can add on the Real Time module in trial mode by visiting the link here, beginning on page 12: http://brightmetrics.com/new-customer-setup/
- Calls in Queue
- Wait time for today
- Agent status
- Percentage of calls presented vs answered
- Caller ID
- Wait times