A small investment of time into education can go a long way. With that in mind, Brightmetrics has selected and designed a valuable set of key topics to be discovered in each of the trainings we provide. For more information on the included topics covered in our Dashboards training module, please see the outline below. Also included are two ways you can access our training.
Dashboard Training Syllabus
How to interact with the charts
Updating summary tables for on-the-fly analysis
Drilling into the details
Accessing the cradle to grave
Printing Dashboards or Charts
How to configure a Ticker on a real time dashboard
How to enable and use Call Center Group Supervisor for ECC Real Time
Which data source do you choose?
Chart Settings and Chart Options
How to apply thresholds
Organizing, Editing, Sharing and Scheduling existing dashboards
Creating new dashboards from templates
Creating new summary charts
Creating new real time charts
Editing existing charts
Applying targets, cumulative, moving averages, top X, offset time and chart spanning
Advanced Chart Creation
Mass Replace Filters on dashboard
Creating Custom Calculated Fields
Creating a public link or wallboard
Our additional Support/Resources available to you
How do I attend the training?
To register to attend a live training, simply click here.
To learn at your own pace in our Recorded Trainings, please follow these steps after logging into the Brightmetrics portal:
(Menu > Help > Help Videos > Recorded Training)
Hover on Help in the Sidebar Menu
Select Help Videos
Select Recorded Training, then click on the Recorded Training - Reporting module