How to Search By Call GUID

As of Sep 2017, ShoreTel has been acquired by Mitel; the product titles and images used in this article may not accurately reflect the official product titles post-acquisition. This includes subjects contained in the imagery of brightmetrics' user interface.


Brightmetrics makes searching for a specific call by a call GUID easy; if you ever have a need for this, here's how. (See Screenshot & Steps below)

(On-Demand Reports > Call Detail Report > Call GUID)


1. In the Sidebar Menu, Click on the On-Demand Reports Page
2. Select ShoreTel (MIVOICE Connect) > System > Call Detail Report
3. Click on the Edit Mode button to show all of the Dimensions and Values that we can filter on
4. Click on the button next to the Call GUID Dimension; this will allow us to enter the Call GUID into the filters.
5. Click on the One Option and enter the Call GUID into the text field
6. Preview the report


Note: you CAN also drill into any summary level report or dashboard for the detail report which will give you the Cradle-to-Grave (C2G) complete with Call GUID on the bottom (See example screenshots below)

(Example: User Activity Summary Report>Details> Cradle to Grave > Call GUID)


(Example: Dashboard Chart Magnifying Glass>Details> Cradle to Grave > Call GUID)


If you have any other questions regarding Brightmetrics' Mitel (ShoreTel) Reporting and Data Analytics Services, please email us at

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