How to Uninstall the BM Agent

As of Sep 2017, ShoreTel has been acquired by Mitel; the product titles and images used in this article may not accurately reflect the official product titles post-acquisition. This includes subjects contained in the imagery of brightmetrics' user interface.

Required Permissions Level: Company Administrator

In this article, we will guide you through:

  • How to uninstall the Brightmetrics Agent
  • A few reasons that you may want to do so
  • Where you can find a list of Brightmetrics agents in use

Locating the Installed Brightmetrics Agents 

The installed Agents can be found by:

  1. Navigate to the Data Sources Page in the Sidebar of Brightmetrics.
  2. Agents are located at the bottom of the page. (See example screenshot below.)

(Example: Data Sources Page - Agents)



(Note: The Data Sources Page can only be seen and accessed by Company Administrators)

Reasons for Uninstalling a Brightmetrics Agent: 

  • You have requested to discontinue subscription to one of the Brightmetrics service modules
  • You want to move the agent to another location*

*To uninstall and move an existing agent to another location, use the reinstall information here instead.

Uninstalling steps for Brightmetrics Agent:

  1. Notify us
    Removing the agent will not cancel the subscription; you will want to notify Brightmetrics support and/or your value-added reseller (VAR) to ensure that any subscriptions or modules that you would no longer like to use have, in fact, been canceled.
  2. Once you have identified and accessed the server that the agent is installed on
    Navigate to the Add/Remove Programs control panel and uninstall the agent from there.


If you have any questions about this or any other Brightmetrics issues, feel free to email us at

Related Links:

Reinstalling the Brightmetrics Agent


Coming Soon!

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