Audible Thresholds on Real Time Dashboards

As of Sep 2017, ShoreTel has been acquired by Mitel; the product titles and images used in this article may not accurately reflect the official product titles post-acquisition. This includes subjects contained in the imagery of Brightmetrics' user interface.

 

Required Subscription Add-On: Real Time Dashboard Services

Required Permissions Level: Create/Modify Dashboard Tabs

We know + most of the time when your team is busy approaching your configured thresholds, the chances are likely you might miss the visual changes to your dashboards that indicate your first warnings and alert. That is why we've enhanced our Threshold Alerts to now include available audio alerts that trigger based on your configuration. This will allow you and the team to more proactively manage and deploy resources and distribute workload ahead of exceeding your service levels. Check out the steps below to see how you configure these within your dashboards!

1) In your Sidebar Menu, navigate to the Edit Dashboard page

2) Click the dropdown below any Real Time Chart and select Chart Options

aud_thres1.png

 

3) In Chart Options, click on the Thresholds button

aud_thresh2.png

4) Check the button for Audio Notification and choose the specific tone you would like to play. You can hear the tones by clicking the play button next to the dropdown.

aud_thresh3.png

Note: Setting an Audio Notification will also trigger a visual indicator for which chart and value the audible threshold alert is emanating from:

We hope you'll enjoy these real time audio alerts for your workgroups and MIVOICE Connect Contact Center (ShoreTel ECC) groups.

 

1) In your Dashboard Menu, navigate to the pencil below the Dashboard tab you want to set the threshold on.
2) Click the 3 dots on the Real Time Chart and select Chart Options
 
3) In Chart Options, click on the Alerts (thresholds) button
4) Click Add Alert and check the button for enabling Audio Notification then choose the specific tone you would like to play. You can hear the tones by clicking the play button next to the drop down. 
Note: Setting an Audio Notification will also trigger a visual indicator for which chart and value the audible threshold alert is emanating from:
We hope you'll enjoy these real time audio alerts for your workgroups and MIVOICE Connect Contact Center (ShoreTel ECC) groups. 

If you have any other questions regarding Brightmetrics' Mitel (ShoreTel) Reporting and Data Analytics Services, please email us at support@brightmetrics.com

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