Required Subscription: Mitel MVCCC (ShoreTel ECC)
Required Permission Level: Reports and Dashboard Creator
Brightmetrics now includes the ability to run our summary and detailed reporting and Dashboards with your ACD Emails and Chats! Now your team leaders can get a circumspect view of the multi-channel engagements from their agents on a single pane of glass. These are now alongside all your "Call Types" and your perspectives can be filtered, grouped, visualized by these Call Types.