The "Dialed Number" that ShoreTel logs is not necessarily the number the caller dialed, but rather whatever you have defined as the "Dialed Number" in your DNIS mapping from digits the ShoreTel system receives from the CO to Dialed Number. When searching for a number in the “Search by Dialed Number” Report you may experience issues finding that number in your reports if this has been used.
To find this DNIS mapping that may be in place use the DID/DNIS Allocation report first and identify the number you are trying to find. The DID/DNIS Allocation report can be found under the standard reports on every Brightmetrics system.
Once you have identified this you can then search by the name that has been mapped/attached to the number.
See the screenshots below to illustrate the steps: