Printing & Exporting Reports

As of Sep 2017, ShoreTel has been acquired by Mitel; the product titles and images used in this article may not accurately reflect the official product titles post-acquisition. This includes subjects contained in the imagery of brightmetrics' user interface.


There are any number of reasons that you might want to print or export a report out of Brightmetrics. You might be sharing it with someone that doesn't need access to Brightmetrics. Or you might want to get it into a format on which you can perform further calculations or analysis. The information below will show you all the ways in which you can get data out of Brightmetrics should you need to.

Brightmetrics allows you to export reports in any of three different formats.
PDF - This universally recognized format is great for passing around a report among different stakeholders. However, it is limited if you a) think you might need to manipulate the report further, or b) have a report that will not fit on a letter sized document. Brightmetrics does it's best to fit your PDF report on a letter-sized page (even automatically switching from portrait to landscape and narrowing columns if necessary). But if there are too many columns on the report, the PDF format will clip the remaining columns.
XLS - This is the native Excel format. Brightmetrics formats the XLS report to look good when opened in Excel. All subtotal and total groupings are maintained. Use this format if you want to be able to open the report in Excel, but you won't be doing much additional manipulation.
CSV - This is a generic, unformatted layout that can be imported into Excel or many other data toolsets. Fewer header rows and total fields are present here. This is the format to use if you intend to perform additional manipulation of the data.
Printing & Exporting Reports from Charts
When you drill down into a chart (by using the magnifying glass in the upper right-hand corner of every chart), you can modify the pivot table view there on the fly. You can save this view so that whenever you go back into the drill down view on this chart, you have the same data view. 
You can also build this table to have whatever data you require and then you can print it or export it in one or all of the various file formats. 
By scrolling down to the bottom of the Drill Down page, you will see the Print and Export buttons. The Export button will automatically export this table view in an XLS format, and the Print button will bring up a Print View of the table 
At the top of print view page, you can select Print, but you can also choose to export Excel (xls), PDF, or CSV file.
Printing & Exporting from On-Demand Reports
Once you’ve run a report from the on-demand reports page, you can print and export it by
clicking on the Print Preview button located below the reports list.
Here, in the Print Preview page, you will see the options to Print and Export at the top of the page.
To export and print cradle to grave reports, you can select Export to PDF on the top of the cradle to grave report which will export to it to a PDF that you can print from; this will give you the entire cradle to grave report as well as an individual page for each leg with details around Connect Time, and Disconnect Time and Talk, Hold and Ring time as well.
If you have any other questions regarding Brightmetrics' Mitel (ShoreTel) Reporting and Data Analytics Services, please email us at 
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