There are any number of reasons that you might want to export a report out of Brightmetrics. You might be sharing it with someone that doesn't need access to Brightmetrics. Or you might want to get it into a format on which you can perform further calculations or analysis.
- Taking a detailed report and using it to break calls down into time slots that are less than the 1-hour increments that Brightmetrics allows.
- Running a report (especially a detail report) that is going to return more than 5000 rows of data, Brightmetrics will only show the first 5000 rows. This is because web browsers have a problem processing this much data. So, the same report that will only show 5000 rows of data on the web service, will send all the data in an export.
Note: exported files are limited to 10MB so for the rare case of very large reports it may still fail. In this case, you should receive an email saying why this happened. If this happens, try exporting in a different format (see below). PDF reports are much larger than XLS or CSV reports.