If you don't have your password or have not received it, resetting it is an easy process.
You will first go to http://www.brightmetrics.com and select in the upper right hand corner.
Once at the login area, click on the text that reads "Lost your password?"
A dialog box will pop up asking you to enter your email address. Do that and then select Okay.
An email will be sent to you with a link to reset your password.
If, for any reason, you do not receive the email after you have gone through these steps, email firstname.lastname@example.org for assistance.