How do I Reset my Brightmetrics Password?

As of Sep 2017, ShoreTel has been acquired by Mitel; the product titles and images used in this article may not accurately reflect the official product titles post-acquisition. This includes subjects contained in the imagery of brightmetrics' user interface.

If you don't have your password or have not received it, resetting it is an easy process.

You will first go to and select  in the upper right-hand corner.


Once at the login area, click on the text that reads "Forgot your password?"

The log-in box will change, requiring you to:

  1. Enter your email address (if you haven't already)
  2. Select "Request Password Reset"

An email will be sent to you with a link to reset your password, like this one:

The link will allow you to reset your password and upon selecting "Set Password", you'll be returned back to the Brightmetrics Login Page!

If, for any reason, you do not receive the email after you have gone through these steps, email for assistance.

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