Required Permissions Level: View Company Data
Whether you are viewing your data in an On-Demand Report or on a Dashboard chart, you can easily access a Cradle to Grave (C2G) report and see the call data from beginning to end. By clicking on a leg of the call within the Cradle to Grave, you can also see additional details regarding that portion of the call.
Brightmetrics Core Module:
On-Demand Reports: Cradle to Grave
Anytime you pull an on-demand summary report, you can click into the results to turn out a detail report; from that detail report, you can click on any call to bring up the cradle to grave report. See example and itemized steps listed below.