Mitel MIVOICE Connect Contact Center (MVCCC)(ShoreTel ECC) - Data Source Instance "Agent Groups and Skills"

As of Sep 2017, ShoreTel has been acquired by Mitel; the product titles and images used in this article may not accurately reflect the official product titles post-acquisition. This includes subjects contained in the imagery of brightmetrics' user interface.

 

Required Subscription Add-On: Mitel MIVOICE Connect Contact Center Services (MVCCC) (ShoreTel ECC)

We've added a new helpful data source to further improve the value you get from your MVCCC Brightmetrics perspectives! Now you can see your configurations around agents assignment to groups and their defined skills. You can see a summary of these available dimension fields at our Data Definitions page:

http://brightmetrics.com/support/datadefinitions/

You'll see some new standard system templates that we've made available under the "Config" section of your MVCCC (ShoreTel ECC) On Demand Reports tab:

We hope you and the team find these additional data dimension fields useful!

If you don't have our Mitel MVCCC (ShoreTel ECC) services and are using Mitel's MVCCC (ShoreTel ECC) and would like to find out more, or if you have any other questions regarding Brightmetrics' Mitel (ShoreTel) Reporting and Data Analytics Services, please email us at support@brightmetrics.com

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