As of Sep 2017, ShoreTel has been acquired by Mitel; the product titles and images used in this article may not accurately reflect the official product titles post-acquisition. This includes subjects contained in the imagery of brightmetrics' user interface.
Required Permissions Level: Create/Modify Dashboard Tabs
Bringing the large billboard type of charts, common to the Real Time dashboards that serve the daily/in-the-moment perspective, to the historical reference perspective. This will allow your team to quickly and clearly understand values over a defined period of time and benchmark your real time performance against the historical perspective uniquely suited for your comparison within the same dashboard.
Example: Weekly Totals Historical Text Chart juxtaposed to Current Real Time Chart
A typical need for this would be a Call Center team that wants to see, based off of the MIVOICE Connect or MIVOICE Connect Contact Center (MVCCC) data sources, the average number of Queued Calls per Day over the time range of the current week. For example, this is especially helpful for MVCCC TSF perspectives to see how the team’s daily progress and outcomes are stacking up against how they’ve done within the defined time range for your historical text chart perspective.
Example: Weekly Queue Max/Avg and TSF Historical Text Chart juxtaposed to Current Real Time Chart
Your configuration of Historical Text Charts follow the sames steps you’d normally use in the Edit Dashboard section of the sidebar menu, providing you with the additional“Chart Type” option of“Text”(1) for your Mitel MIVOICE Connect (MVC)(ShoreTel Core) and MVCCC (ShoreTel ECC) Data Source based charts that has only previously been available on our Real Time enabled dashboards charts:
We hope you find even more value in your Brightmetrics services thanks to the additional the perspectives you can configure now with the Historical Text Chart!
As always, if you have any other questions regarding how to configure this or anything regarding your Brightmetrics' Mitel (ShoreTel) Reporting and Data Analytics Services, please email us at