Required Subscription Add-On: Enterprise Contact Center Analytics
Required Permissions Level: Reports and Dashboard Creator
Your auto attendant will need to be configured with IVR applications between the appropriate interactions - so that then we can turn on an IVR application data source to give you visibility into those selections. IVR app data is not a standard data set we deploy, but we can enable it upon request. Once BrightMetrics has turned it on you can follow the steps below to create reports around IVR app data.