The initial configuration of the Real Time Ticker requires the organization to be subscribed to the Real Time module of Brightmetrics' services, and for the user to have permissions to "Create/Modify Dashboard Tabs".
You can begin configuring your Real Time Ticker on any Real Time enabled dashboard by following these steps:
Step 1: Select Dashboard on the Sidebar Menu
Step 2: Select the Dashboard and click on the pencil below the dashboard name you want to edit to include the Ticker on
Step 3: Select the Dashboard Settings option from the top of the tab
Step 4: When the pop-up box for Dashboard Settings presents, select the Enable Dashboard Ticker checkbox
Step 5: When you check the box to Enable Dashboard Ticker, the pop-up will reveal the Dashboard Ticker configuration section which will allow you to create your initial message, select font size and customize colors to your branding or preferences
Step 6: To take advantage of the ability to update your Ticker by SMS, check Enable SMS updating to reveal additional configuration settings around SMS... this will allow you to
- see the code specific to that dashboard ticker
- generate a new code if necessary
- review the instructions for texting and number to that ticker
Please note; if you are a UK customer, you can use +44 7830 314050.
PRO Tip: An easy way to update using SMS is by copying and pasting from a text message into the ticker.
Step 7: SMS updates configuration defaults to sending the text updater a confirmation of the message they wish to update, which allows the updater to review what is currently being scrolled on the ticker.
Step 8: SMS updating configuration requires you to define who is authorized to update the dashboard via SMS.
Step 9: After the configuration is complete you'll see the Ticker scroll across the bottom of your dashboard to preview how it will display... if you like what you see make sure to Save the dashboard tab!
At this point, now that you've saved the dashboard, you have a live Ticker message scrolling for your organization to everyone who has the dashboard shared with them or within visibility of it being displayed.
“Now I know what you're thinking: "what happens with the user numbers that were added to the SMS configuration, and how does that all work?"
Glad you asked! Remember the numbers you added to accept updates from in configuration step 8 above? Well, each of those numbers will get an initial text from Brightmetrics like the following:
Notice that above I've sent a request message to the Ticker welcoming a new agent aboard... The ticker will make sure (if you have the default setting of "send confirmation text...") that I'm okay with overwriting the current message that is scrolling on this dashboard, and once I've replied "yes" we'll see the new message present on the Ticker:
We hope you and the team find this Ticker feature useful, but even also have a little fun with it!
If you don't have Real Time and would like to find out more, or if you have any other questions regarding BrightmetricsReporting and Data Analytics Services, please email us at firstname.lastname@example.org.
Is there a way to stop the ticker with an SMS command or would it need to be stopped via the Dashboard Settings every time?
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