Adding a Brightmetrics User

As of Sep 2017, ShoreTel has been acquired by Mitel; the product titles and images used in this article may not accurately reflect the official product titles post-acquisition. This includes subjects contained in the imagery of brightmetrics' user interface.


Required Permissions Level: Company Administrator


To add a user to Brightmetrics please follow the instructions below:

1) On the Sidebar Menu, click on "Users" to navigate to the administration interface to create and manage user access to your Brightmetrics services

2) Under the "Add User" section, enter the email address and select the permission set, and select which dashboard tabs will be available to that user upon log-in


In assigning permissions, you need to ensure that you are giving the new user the correct permissions based on what they need to be doing in Brightmetrics. Don't worry, though, you can always edit this going forward.


If you've setup a user and want to prompt them for a change of password/log-in you can trigger an email to be sent to that user from the "Users" section in the sidebar menu:



If you have any questions regarding Brightmetrics' Mitel (ShoreTel) Reporting and Data Analytics Services, please email us at



Coming Soon!

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